Ensight One

Through a one off analysis, this engagement answers burning questions such as specifically why your customers contact you, and how to improve your customer’s experience and service effectiveness.

  • One off Analysis

  • Answers why your customers contact you

  • Pre-packaged KPIs (e.g. AHT, NPS, FCR, Sales Conversion) and/or customer defined KPIs

  • Data to be provided in format to Ensighted specifications

A single or more frequent re-run of this analysis for bench marking purposes is offered as an Ensight Enrich.

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