About Ensighted

Your business may be seeking domain consulting expertise and/or insights that are actionable, and that’s where we come in. Ensighted can support your business imperatives with both short and long term engagements, allowing you to easily leverage expert domain skills and best of breed technology as a service to improve and enhance your business and value to your end customers.

Our service provides actionable insights bringing together unstructured data leveraging speech and text analytics with structured data from CRM, financial, product and other systems. We unlock insights from your customers on how and why they interact with your company. We are not just a platform – we are a team of highly motivated and passionate people, helping people and business in achieving maximum value through the tangible insights and recommendations we provide.

Whether it is how to increase sales, improve product offerings, how to decrease leakage from online / self service, how your team is performing, where further training is required, or validating compliance. By visualising detailed insights and making them readily actionable, step changes can be made in your organisation’s business performance.

With over 30 years of experience in the Customer Experience market, we believe that Ensighted can help your business in a flexible way.

Mal Thompson
Mal ThompsonOur Lead Consultant & Founder
Experienced, Delivers, Knowledge
Charl van Wyk
Charl van WykOur Technical Guy & Founder
Linguistics, Documentation, Training
Frank Mastronardo
Frank MastronardoOur Advisor on Strategy and Growth
Energetic, Ambitious, Deep Experience

Our Core Values