Wealth

Many businesses and government agencies have sound practices and processes to manage the key metrics related to how they ...

Continuing on from last week’s blog (Case 1), we present you with our second Use Case of how applying ...

Fulfilling the Analytics Promise Closing the loop There are technologies that deliver seamless experiences to the user without much ...

Real Time Speech & Text Analytics - does it really stack up? There is a lot of focus in ...

Quality Assurance – beyond the tick box If you’re like many other businesses out there, one or all of ...

Crawl, Walk, Run … and focused on the Customer Over the past 12 months we have delivered numerous engagements ...

How silence is hurting your contact centre Not ready, on hold, call wrap up time – all these Contact ...

Make 2018 the year to truly understand what your customers are asking of you! As we reflect back on ...